Forum Discussion
Forced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to...
¡Hola!
Welcome to our Support Community! Having to dial extra digits just to initiate an international call can be frustrating and I'm sorry it's causing distress to users. This is a feature that cannot be disabled at this time but the request for the option has been forwarded.
I am seriously considering switching four phone and iPad lines due to the additional digit entry. T-mobile has a way for customers to block their accounts from making international calls if they choose not to use this feature. In case T-mobile forgot, I am paying for this service. I don't want, need, nor asked to have additional fraud prevention added to my phone. I consistently call the same international numbers and I consistently have to enter the two digits. This is unsafe while dialing with handsfree in my car. I either have to pick up my phone, unlock, and enter the code or I have to go through the menus in my car. Neither are safe while driving.
I asked T-mobile to discount my bill due to the additional time I have to waste every week adding in their new codes and they declined. I spent about an hour on the phone arguing to have this service taken off my line, which was also declined. The girl was very rude and transferred me to tech support with no information so I had to reverify my entire account with the second guy.
This is very clearly a T-mobile problem with fraudulent calls but instead of T-mobile handling it themselves, they make their customers problem.
