Forum Discussion
Forced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to...
¡Hola!
Welcome to our Support Community! Having to dial extra digits just to initiate an international call can be frustrating and I'm sorry it's causing distress to users. This is a feature that cannot be disabled at this time but the request for the option has been forwarded.
I can only share users level of frustration at this measure being added without any notice - even your stores and customer care staff had no idea about it - it's not a matter of the added time it is completely ridiculous and if the UK is such a fraud hot spot (I am a Brit living in the US !!!) then why is it not added to main line UK based numbers?? Completely ridiculous. I have been a very happy customer for 6+ years but failure to remove this feature SOON will have me and my family looking for another provider
