Forum Discussion
Forced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to...
¡Hola!
Welcome to our Support Community! Having to dial extra digits just to initiate an international call can be frustrating and I'm sorry it's causing distress to users. This is a feature that cannot be disabled at this time but the request for the option has been forwarded.
This is not only annoying, it presents a safety issue, when being prompted to enter 2 digits while driving and trying to make international calls in handsfree mode.
I'm a new T-mobile customer and make frequent international calls while driving to/from work. This has been a frustrating and sometimes dangerous "feature", and has no bearing on fraud prevention. I was with AT&T for 10+ years before switching recently, and never had this issue.
