Forum Discussion
Forced to enter additional digits after dialing an international call
Recently we added the Unlimited Stateside International calling plan to all of our business lines. Then, starting last week whenever we make an international call we get a recording that says "to...
¡Hola!
Welcome to our Support Community! Having to dial extra digits just to initiate an international call can be frustrating and I'm sorry it's causing distress to users. This is a feature that cannot be disabled at this time but the request for the option has been forwarded.
I started having this issue a few months ago. All of a sudden T-Mobile have decided that the numbers I call every day, namely my mother in the UK, I suddenly need fraud protection from. I have been calling since Customer Service for months and some haven't even heard of the problem. A supervisor by the name of Rachel went as far as telling me that it is not a T-mobile issue as she has never heard of it and it must be the carrier of the person I am calling. After calling several times and a front line agent told her about it she promised to call me back, I am still waiting! That was in July, we are now in October!
I spoke to another supervisor Brian, I still have to dial.
Today I spoke to the rudest supervisor Omar who couldn't be bothered to help and said he would have a manager call me back within 4 hours. That was almost 12 hours ago and I am still waiting!
I am constantly told that there is nothing that can be done to remove this. So after more than 7 years of calling the UK every day T-mobile have decided it is not safe!
If they have put this ridiculously stupid and incredibly inconvenient feature on surely they can take it off. Especially as now it is illegal to operate a phone while driving as I can't enter the 2 digits using the car hands free.
T-Mobile obviously can't value their clients by putting processes in place that make absolutely no sense and benefit no one.
A resolution to this would be appreciated and helpful. I am seriously considering taking all 5 of my lines and tablet line to another carrier.
