Forum Discussion
Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds
Hello, Sorry for the long post to follow. Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, in...
Gosh, that's a nightmare of a situation especially considering you may not be able to get those funds back from coinbase. I know that with every day passing you need more answers. Unfortunately, this is a situation that only our fraud team can handle. I hate to repeat the same info you've been given multiple times, but we have to allow the fraud department to research what exactly happened which will determine the outcome.
I'm just throwing this out there but something else to consider is that the e-mail address associated with your T-Mobile account could have been compromised. I encourage everyone to add 2 step authentication to their e-mail account because someone could log in to your e-mail to receive the one time pin that is sent out when performing a SIM update. If you're getting notifications that your password on T-Mobile.com has changed, it could be because of the e-mail address access.
