Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds

aznfrenchboyca wrote:

Actualización:

 

I also posted on the Tmobile facebook page and received a response. I responded as well (edited to remove the rep last name. Not sure if he would want me to post his name).

 

TMobile rep:

"Hello. Thanks for reaching out to T-Force. You depend on your cellphone to stay connected to all that is important to you. At T-Mobile we take account security and privacy very seriously. You did all the right things by contacting your bank, credit agencies, and us to let tell us what happened. When this type of thing happens with a T-Mobile account there are a number of possibilities or causes. The good thing is that a fraud case has been opened with your account. Our fraud team will be able to investigate the changes made on your account to determine exactly what happened and take the necessary steps for anyone involved. We're not able to discuss the exact details like names or locations found on the account as it's an internal process. Our fraud team will contact you if they need any additional information directly. From here you'll want to continue working with your bank and other accounts to get things back to normal and keep them secured. If you would like to speak with someone in our fraud team or have more questions I would encourage you to send a written response to the address you were given. Be sure to include your full name, phone number and any relevant account details so they can respond correctly. Here in T-Force we're your total one stop shop for all things Magenta. We have access to the same information and details as our Customer Care team does, but you can work with us at your own pace instead of having to be on the phone. Give me a holler if you have any other questions we can assist with. T-Force is always standing by! "
 

 

Me:

"The problem is Nathan is I barely slept for the last 2 days, my coinbase asset are most likely gone since they are not insured. All I got from tmobile was what you just said. "Sorry and work with your bank".Given that it was an internal issue and that my account was compromised because of tmobile, I would hope that tmobile would step up and help me retrieve the funds that I lost."

 

TMobile rep:

 

"I completely understand where you're coming from. These types of situations can take up a lot of your time getting everything straightened out. T-Mobile does everything possible to keep your account and connection secured. We also recommend setting up 2-step authentication with your account and using a strong My T-Mobile password that is different from any of your other accounts. I hear you that this has caused stress and caused you to lose money from your bank accounts. I'm truly sorry that this happened and I hope that none of our customers have to go through this. To be transparent, T-Mobile would not be able to help you retrieve or replace the funds that were lost. We can only recommend that you continue working with your bank to file this as a fraud claim and have them investigate. If you have any additional questions or concerns about your fraud case I would strongly encourage you to make a submission in writing to the fraud address you were provided. They will be better able to explain any details and provide you guidance on next steps or information."

 

I am just hoping to read some opinion/advice because I really don't know what else to do at this point.

I understand your frustration with the whole crypto shiz. I have a rather large portfolio with both Coinbase and my Cashapp balance. Here is what I do since I am paranoid. 1) You need to just accept the Crypto loss (trust me I know, I've been there. It's hard but there's virtually nothing anyone can do since Crypto is not FDIC Insured.) accept the loss, and 2) Get a 2nd Line and phone. This is what I did, I bought 2 iPhone 12 Pro Max's that were identical! I set up the accounts where I keep my Crypto and extra cash up on my main phone, and on the 2nd, I set up 2FA (2Factor Authentication) on the secondary phone. Yes it costs more, but it was well worth the added protection. I ALSO 3) WOULD PIN LOCK YOUR SIM, that's another safeguard I did, so if SOMEONE should steal my sim, once inserted they'd have to unlock the actual sim to use it. 4) I also use google Authenticator for both apps, meaning I have 4FA essentially. You MUST safeguard you uninsured Crypto like that. One other thing I was thinking of getting once my Crypto Wallet hits a certain threshold is I'm looking to purchase the Ledger Nano X. It's an external "Thumbdrive" with its OWN Authentication safeguards. So if someone steals it you can track em and they won't even know nor be able to even see what on the Drive 😂 hope this helps.. and I'm sincerely sorry for that Loss of yours.