Forum Discussion
Grandfathered Simple Choice is not $10 for added lines, wrong info TM
I recently messaged TM to inquire pricing for adding a line to my Simple Choice North America 6GB Family Match. I explained that I was grandfathered in that plan and was hoping it was still $10 f...
I am so sorry for the confusion regarding adding your most recent line! While we are not able to change the price of the add-a-line, we can take a closer look at your account to see what options are available to get you closer to the price range you were looking to play. Please do llámanos when you have a moment so we can get this sorted for you.
We just added 2 lines to make it 7 and three times during call I asked to confirm cost would be $10 per extra line. It was a recorded call and the $10 was confirmed. I didn't find out until I received the paperwork after signing up it was not only $20 per line, but I also lost my own $10 line cost. The associate I followed up with was very nice, but said they could only give us a one time $20 credit for incorrect info. I like TMobile much better than Verizon but they need to be honest. Not sure why this keeps happening.
