simple choice north america adding new line

KulkieT wrote:

so when i try to trade in my current phone pixel 6 pro for 8 pro they told me i can get silly money when i trade

there is 500$ trade offer for my phone for trade in on plan,since my plan is ancient ,why i can not add new line and get new devices or trade my exisitng device

am i being punished for sticking with tmobile for 18 years.

at what point would one actually think a company would be punishing you for being with them for 18 years?

well when i asked customer service their trade in offer was 95 or 150$ for my pixel 6pro 

syaoran wrote:

Some upgrade offers have requirements, like being on an in-market plan or adding a new line on a specific in-market plan.  It has nothing to do with punishing anyone.  

so if my plan is not available anymore and i don't see list of qualifying plans for trade offer of 500 for my current phone 

Have you tried upgrading through Google? I traded in a 4XL for a 7 and got $250ish for the trade in then upgraded my 6 to an 8 and I got $350 for the trade in plus a free pair of Google buds pro with no upgrade fees.