Forum Discussion

RUkiddingme's avatar
RUkiddingme
Network Novice
Hace 3 años

Has anyone gotten the 50% off promotion for new iPhone and actually received the credits?

I have wanted to upgrade my phone, and am a new customer - so I am still eligible for the new phone activation promotion. They are running a 50% off promo on certain iPhones. It is actually 50% off because they issue a bill credit for half of the financing charge. Say the phone is $18/month normally to finance over 24 months. They say they will give a bill credit for $9/month for 24 months (thus, keeping you as a customer for the whole 24 months). If you cancel your service, of course, you owe them for the balance. Anyway, the contract/sales agreement they are asking me to sign says nothing about what they have promised. It states that I agree to pay for the full amount of the phone for 24 months. It does not state that they agree to give me a bill credit for 50% off the monthly fee. I asked the rep about this, and he explained that it isn't in writing. It is a promotion, so I basically have to take their word for it that I'll get that 50% credit. I'm trying to find out if anyone else has bought a new phone under this promotion, and are you actually getting the 50% credit each month. See, I am worried that since it is not in writing that I am getting the phone under this 50% promotion, then I have no proof of this. When I start getting billed monthly, if they do not give me the 50% credit, I have already signed an agreement that I will pay full price. In other words, I wouldn't have a leg to stand on, should it come to that because there is nothing in writing of T-Mobile's obligation in this promo. Anyone else out there successfully got this promotion? 

  • gramps28's avatar
    gramps28
    Router Royalty

    If you're close to a Best Best you can go there to upgrade at no charge and they will explain everything to you.

  • Wondering how you made out if you happen to see this. The Best Buy suggestion is not going to help as Best Buy is just going to tell you the same thing the T-Mobile rep told you (no matter how much better they explain it). You're still signing a contract that has the incorrect payment. I would be concerned as well.