Forum Discussion
How can I contact the Fraud Department?
Does anyone have an unpublished way to contact the Fraud Department? This whole setup at T-Mobile is pathetic. This internal department exists that can deactivate an account on a whim, and no ...
Well, my individual problem was finally resolved today, but I think the bigger issue is how the whole fraud department and verification process work. Since posting the above:
- Fraud department on Monday added a memo to my account that they never saw what we submitted from the local store on Friday
- We faxed the documentation again on Monday, from the same store
- The fraud department decided that what I sent wasn't good enough
- I submitted a different document today over lunch that was finally accepted
Ultimately, about a week total of no service when I wasn't negligent on dues, I'm not defrauding anyone, etc.
I'm marking this as the answer, but there really is no answer. The best you can do is to try and involve as many people as possible, and I did engage the T-Force team via Facebook. They were very helpful, to the extent they could be, but even they are at the mercy of the fraud department.
I can't speak for every circumstance, but in my case restoring service to my valid account was very painful. I think (maybe because of the porting scam earlier in the year) the balance is too far to the side of security vs. usability.
12/11 - fraudulent activity was detected and reported to t-mo rep who forwarded all findings to fraud department
1st off, phones were purchased at two different locations 30+ mi away from home. 2nd, I called t-mo the day the lines were opened to report it was fraud. I was initially told all the lines would be disconnected and that I wouldn't have to worry about any charges. Then I'm told to allow the lines to stay active so they can "investigate".
12/21 - waited ten days just to be told they could not find any fraudulent activity. What was the point of their stupid investigation???
Now I am forced to file a police report and to top it all off, IM ON THE HOOK for the phones that were fraudulently purchased. So I am going to end up paying 3-4 grand for all this without any possible reimbursement at this time.
THANKS T-MO! Grade A investigation 👍
