How do i get US based support?

Well I got lucky this morning!  Called in at 6:55amPST, message said there's a 5 minute hold so I opted for the call back which came instantaneously, and got a very competent rep named Spencer based out of the Idaho office.  Poor guy, I couldn't help my self but to unload some of my frustration with the Philippine office, which he BTW is hearing a lot.  He said they dump over to the outsource office when they're overflowing….to which I kindly answered that I'd rather be on hold for an hour, or get a call back in however long it takes from a US rep, because the Philippine route is just smoke up my proverbial skirt, and I'll have to call back to fix things anyway.  I know well that that my conversation with Spences will probably die with Spencer as I doubt he has any say in the matter, but A. It made me feel better, and B. Maybe just maaaaybe the call was reviewed by someone who can influence policy….Doubtful.  Best part of this morning was that my issue was finally resolved right there on the spot, credit was posted to my account right there on the spot, the WiFi router I sent back three months ago was FINALLY checked off the list, and all is well in Zubi town.  Just keep trying guys.  If you get the foreign office just hang up and try again.