How Many Others Were Lied to About Your EBB Eligibility

I did this whole EBB thing back in July and tried doing the application and said I wasn't eligible because of my rate plan and I got so frustrated I called them multiple time and one guy said he changed my rate plan and wait 1 to 2 billing cycles and I did nothing happened. Called again and again and again and every time I called it was either its wrong rate plan or I never did the application when supposedly the guy did it over the phone when supposedly changed my rate plan. Well this last time I called the lady said about the March 10 or 12th deadline that makes you eligible but it says that no where on their website. She also said  I can try and make your plan 20 dollars cheaper but this was after I threaten to cancel my home internet with them. I am a single mom on dialysis this EBB program would really hope. They really need to stop lying to all these people. This is ridiculous