How to delete verified business call notificaion

This notification appeared several days after an update. But I am unable to "expand it" Is there another solution?

I tried everything and it was really simple just swipe left and it went away

New to T-Mobile and thinking I made a bad error … I haven’t spent this much time on hold/customer support in decades!

This is not acceptable and after spending 4+ hours on 2 calls with Customer Service for otros issues, I don't have it in my tank to tackle this one!  I still have unresolved issues with promised 'Rebates'.  This is ridiculous; I can't believe I was so stupid to switch carriers. 

Don’t get me started on a lack of a ‘Chat’ function!!

Hey everyone:) Happy Holidays! I feel you alls pain as this irritated the HECK out of me after I just updated my Android phone. But I believe I fixed or found a simple way to finally get rid of the notification icon…

Pull down the notification screen from the top of the phone.

Then press it with your thumb/finger (not too long for the notification options to come up.)

Then SWIPE LEFT and the notification plus the annoying notification icon should disappear!

Let me know if it works for you! :)

So it appears the choices are 1) swipe left (every time the service works?!); 2) figure out what the heck the secured folder thing is (not gonna do it); or C) turn the service off?

I want t-mobile to make my customer experience better, tell me once, then shut up about it. Given that doesn't seem to be one of the options, its choice 3 for me…..   

lwood923 wrote:

dbdragon08 wrote:

This Verified Business Call Notification

was very bothersome. 

I was on the phone with tmobile tech support for days

Nobody could help me

But I figured it out without any help from Google or  tech support 

I made a video to explain how I got rid of this irritation 

Check it out let me know this helped you

Galaxy s23 ultra here

 

If you have a secure folder you have to do it in there also.  From the main secure folder homescreen you hit the 3 dots on the top right, go to settings and then you go to settings and follow your directions from there.  Then restart your phone. That might be why it keeps showing up.

I tried all the other steps mentioned above prior to the secure folder info and nothing.  Once I completed the secure folder steps, the notification stopped!  Thank you!! 

Just to clarify for those wondering why I don't want the notification is because it came up on ALL calls including those I made...

Schneryka wrote:

T.B. wrote:

 -  Click on the T-Moblie Scam Shield App

 

 

In the Scam Shield app on an Android device, choose Configuración > Llamadas de empresas verificadas.  Selecciona el control para activar o desactivar.   If prompted to enable contact permissions, select Go to Settings and enable the permissions.   If turning off VBC, you'll also need to turn off the Visual Voicemail app if you use that.

phone settings: these were previously said within this thread. Phone app settings > Enriched calling and disabling Verified Business Calls.

 

My Samsung S21 Ultra on T-Mobile does *NOT* have a T-Mobile Scam Shield App. Where did it come from? It's not found in my disabled apps list either.

Even if you go to Phone app settings > Enriched calling and disable Verified Business Calls, that is separate from the notification. You would still need to deal with the notification independently of the phone app setting. The trick is to click the drop down toggle arrow within the notification itself, which reveals additional info and provides interactive buttons within the notification itself (without clicking the notification to open the corresponding settings).

This way of clearing the notification is counter-intuitive and I wish T-mobile would not use this kind of approach that makes the notification come back each reboot until you figure out non-intuitive techniques for interacting with the notification. It's far worse too, if you also have Secure Folder turned on.

T.B. wrote:

Everyone,

I think I may have inadvertently fixed(Stopped) the notification. Inadvertently because I am NOT a Techi Guy at all. Went into my consolidated T-Mobile Apps location where all the T-Moble Play, T-Moblie, Visual Voice.etc…. is located.

 -  Click on the T-Moblie Scam Shield App

 -  Click on the “Settings” Wheel, lower Right Corner

 -  Click on Verified Business Calls

 -  Unselect the Verified Business Calls, It wasn’t working anyway…

I hope this helps

TB

No mistake to it this option is a fix as well, this will completely turn off the verified business calls not just the notifications though. It can be located within the scam. Shield app, the tmo visual voicemail app, or within the phone setting. I would check all because the they all could have it toggled on and if you miss one it's technically still turned on.

attached links for all ways

VVM APP : https://www.t-mobile.com/support/plans-features/t-mobile-visual-voicemail-app#:~:text=Verified%20Business%20Calls%20%2F%20Enhanced%20Caller%20Information,-Verified%20Business%20Calls&text=To%20turn%20this%20feature%20on,turn%20it%20on%20or%20off.

scam shield app : COULDNT GET LINK BUT POSTING STEPS

phone settings: these were previously said within this thread. Phone app settings > Enriched calling and disabling Verified Business Calls.

AhdDib wrote:

Quick video of how to enable dismissal

 

I use secure folder and this worked for me.

Aha, thanks! Yes this allows you to see the contents of the notification while logged into Samsung's Secure Folder system. I guess once you view the contents of the notification, that satisfies the T-mobile gods who will then allow you to dismiss the notification for good.

To clarify the solution shown in the video: you log into Secure Folder, select the three dots for the Secure Folder menu, then go into the settings for Secure Folder. Choose the settings option for "Notifications" and turn off the toggle switch for the notification option "Hide Content". You can leave the other toggle switch turned on for "Hide Content when Secure Folder is locked."

Once you do this, the problematic T-mobile notification inside Secure Folder will allow you to expand the notification once you are logged into Secure Folder. When you expand the notification, you will see the contents. Oddly, the contents of the T-mobile notification will *NOT* have a "Got it" confirmation option or the link to adust settings for enriched calling or the verified business call. Instead, the notification is informational only. But, as long as you expand the notification and see its information, that will enable the ability to dismiss the notification and not see it again.

In summary, if you don’t use Secure Folder:

The solution is easy: just make sure you press the little toggle arrow within the t-mobile enriched calling notification to expand the notification while still in the notification bar. The little arrow looks like this character: ^ and points up or down whether you are expanding the notification. This is counter-intuitive because the arrow is kind of hard to notice, and it's more intuitive to just click on the notification itself, to open the notification. But opening the notification is wrong - that will just take you to the settings page for adjusting the verified business call option. You won't want that. Instead, you just want to expand the notification by clicking the little ^ symbol, then see the expanded notification, then click the "Got It" button within the notification itself. Then you can swipe away the notification, and it won't come back next reboot.

In summary, if you use Secure Folder:

You will get a special notification with the little blue secure folder icon. The contents will be hidden and you are unable to expand the notification, regardless of whether you are logged into Secure Folder or not. However, you must sign in to the Secure Folder app. Once signed in, you will need to go to the settings for Secure Folder. Go to the Notification settings and turn off the toggle switch for Hide Contents. Then, while logged into Secure Folder, you can expand the notification to see what it says, and swipe it away, and it won't come back next reboot.

Everyone,

I think I may have inadvertently fixed(Stopped) the notification. Inadvertently because I am NOT a Techi Guy at all. Went into my consolidated T-Mobile Apps location where all the T-Moble Play, T-Moblie, Visual Voice.etc…. is located.

 -  Click on the T-Moblie Scam Shield App

 -  Click on the “Settings” Wheel, lower Right Corner

 -  Click on Verified Business Calls

 -  Unselect the Verified Business Calls, It wasn’t working anyway…

I hope this helps

TB