How to delete verified business call notificaion

Hi, I tried that also but had no luck with it.  I have a Galaxy 22.

Just to clarify - if you use Secure Folder, it's impossible to remove the notification because the notification is generated from the "secure" version of the new phone app inside the Secure Folder installation. It's notification is bugged and does not expand or display any information.

Even if you try to clear the notification from within Secure Folder, it's not possible because while in Secure Folder, the buggy notification behavior is unchanged. You can't expand the notification to reveal the "Got It" or other option to see settings. Those are revealed in the normal version of this notification, that people get who haven't enabled Secure Folder. But if you've enabled Secure Folder, the notification is inescapable and you see it each time you reboot.

This proves tmobile tech support is useless and haven't any clue what is really going on. 

Funny though

This is a known issue that you haven't yet figured out.

I did what worked for me and no more notifications

Your instructions everyone here has already done. 

dbdragon08 wrote:

This proves tmobile tech support is useless and haven't any clue what is really going on. 

 

Funny though

This is a known issue that you haven't yet figured out.

 

I did what worked for me and no more notifications

 

Your instructions everyone here has already done. 

 

Well the user said this work for her so must have some truth to it and I've walked customers through these steps and it's has worked for them. Now has it worked for everyone no but most yes. Also, just because your aware of an issue doesn't necessarily mean you have a fix for this issue for example global warming or the multiple versions of software updates all phone manufacturers send out. From my experience also I have only seen Samsung users having this issue after updating their phone software. But thank you for your feedback .

I installed the secure folder just for you and the notifications came back. You have to Uninstall secured folder in order this to work. And it's not just simple to get to Uninstall this. But you can find instructions somewhere. Most didn't work for me I had to figure it out. I can't remember the exact process except in settings going to privacy and security then look for secured folder. You will find it under the heading of something else but still u can see it select it and find it one more time should be at top then click that then Uninstall. Apparently this notification is attached to this secured folder. But perhaps you can find another secure folder of some sort in the apps store.

Everyone,

I think I may have inadvertently fixed(Stopped) the notification. Inadvertently because I am NOT a Techi Guy at all. Went into my consolidated T-Mobile Apps location where all the T-Moble Play, T-Moblie, Visual Voice.etc…. is located.

 -  Click on the T-Moblie Scam Shield App

 -  Click on the “Settings” Wheel, lower Right Corner

 -  Click on Verified Business Calls

 -  Unselect the Verified Business Calls, It wasn’t working anyway…

I hope this helps

TB

T.B. wrote:

Everyone,

I think I may have inadvertently fixed(Stopped) the notification. Inadvertently because I am NOT a Techi Guy at all. Went into my consolidated T-Mobile Apps location where all the T-Moble Play, T-Moblie, Visual Voice.etc…. is located.

 -  Click on the T-Moblie Scam Shield App

 -  Click on the “Settings” Wheel, lower Right Corner

 -  Click on Verified Business Calls

 -  Unselect the Verified Business Calls, It wasn’t working anyway…

I hope this helps

TB

No mistake to it this option is a fix as well, this will completely turn off the verified business calls not just the notifications though. It can be located within the scam. Shield app, the tmo visual voicemail app, or within the phone setting. I would check all because the they all could have it toggled on and if you miss one it's technically still turned on.

attached links for all ways

VVM APP : https://www.t-mobile.com/support/plans-features/t-mobile-visual-voicemail-app#:~:text=Verified%20Business%20Calls%20%2F%20Enhanced%20Caller%20Information,-Verified%20Business%20Calls&text=To%20turn%20this%20feature%20on,turn%20it%20on%20or%20off.

scam shield app : COULDNT GET LINK BUT POSTING STEPS

phone settings: these were previously said within this thread. Phone app settings > Enriched calling and disabling Verified Business Calls.

Schneryka wrote:

T.B. wrote:

 -  Click on the T-Moblie Scam Shield App

 

 

In the Scam Shield app on an Android device, choose Configuración > Llamadas de empresas verificadas.  Selecciona el control para activar o desactivar.   If prompted to enable contact permissions, select Go to Settings and enable the permissions.   If turning off VBC, you'll also need to turn off the Visual Voicemail app if you use that.

phone settings: these were previously said within this thread. Phone app settings > Enriched calling and disabling Verified Business Calls.

 

My Samsung S21 Ultra on T-Mobile does *NOT* have a T-Mobile Scam Shield App. Where did it come from? It's not found in my disabled apps list either.

Even if you go to Phone app settings > Enriched calling and disable Verified Business Calls, that is separate from the notification. You would still need to deal with the notification independently of the phone app setting. The trick is to click the drop down toggle arrow within the notification itself, which reveals additional info and provides interactive buttons within the notification itself (without clicking the notification to open the corresponding settings).

This way of clearing the notification is counter-intuitive and I wish T-mobile would not use this kind of approach that makes the notification come back each reboot until you figure out non-intuitive techniques for interacting with the notification. It's far worse too, if you also have Secure Folder turned on.

lwood923 wrote:

dbdragon08 wrote:

This Verified Business Call Notification

was very bothersome. 

I was on the phone with tmobile tech support for days

Nobody could help me

But I figured it out without any help from Google or  tech support 

I made a video to explain how I got rid of this irritation 

Check it out let me know this helped you

Galaxy s23 ultra here

 

If you have a secure folder you have to do it in there also.  From the main secure folder homescreen you hit the 3 dots on the top right, go to settings and then you go to settings and follow your directions from there.  Then restart your phone. That might be why it keeps showing up.

I tried all the other steps mentioned above prior to the secure folder info and nothing.  Once I completed the secure folder steps, the notification stopped!  Thank you!! 

Just to clarify for those wondering why I don't want the notification is because it came up on ALL calls including those I made...

So it appears the choices are 1) swipe left (every time the service works?!); 2) figure out what the heck the secured folder thing is (not gonna do it); or C) turn the service off?

I want t-mobile to make my customer experience better, tell me once, then shut up about it. Given that doesn't seem to be one of the options, its choice 3 for me…..