How to reach T-Force ?

> “ … contact TMO either by call or by Facebook or Twitter...calling in will land you with tier 1 support where FB/Twitter starts you with tier 2 support.”

That is flat-out DISCRIMINATION.  Plenty of customers don't do FB or Twitter, for very sensible reasons.

FIX IT.  Get some accessible path set up already.

oh let me jump right on that..since you passed up on including the final part of my post then you probably missed me mentioning the site here is primarily “peer to peer”

discrimination? lol not exactly seeing how since they are just other ways to get in contact with them other than calling in..use the other methods or dont.. or you can call in or try to use the chat feature when its available..

hobbit wrote:

> “ … contact TMO either by call or by Facebook or Twitter...calling in will land you with tier 1 support where FB/Twitter starts you with tier 2 support.”

 

That is flat-out DISCRIMINATION.  Plenty of customers don't do FB or Twitter, for very sensible reasons.

 

FIX IT.  Get some accessible path set up already.

 

First - Chill, daddy.
Second - They’re not discriminating. if you don’t have FB or Twitter, you can still call and ask for Tier 2 immediately. 
Third - Not having/wanting FB or Twitter (or any other social media) is not a protected class.

Facebook or Twitter support can be reached without having an account.

I was on the phone with T-Mobile prepaid,  I spoke to Maria about a payment that was requested but was not due in fact she had a 70 credit. My mom was told to pay $50 when she had a 70 credit. My mom is -   older and made the payment. The next day which is today I call prepay to find out why $50.00 was requested when no outstanding payment was due. My Mom is 81 years old I opened this T-Mobile account for her. When I asked for a refund of the payment Maria in the Philippians stated she could only refund 50.00 of the payment amount.  to get a refund of The $4,45 I would have to contact my government. I requested to speak with a supervisor I held for 15-20 minutes a supervisor she brought to the line said I would in fact have to contact my government for the $4.45. I asked which department of the government I should contact and requested she give me the different government departments who  I should go to for a refund and she disconnected the call. Did you know this was going on reps are referring customers to the government for a refund of taxes. What a horrible experience to have with offshore reps who seems to have little or no respect. shocked I'm sure the trainer is not aware this is happening if true which government office should we be calling when there is a refund surcharges & taxes  

a bit weird but unless they made some changes recently they dont do refunds for prepaid..only postpaid.

Where should I start? Well, I have been a customer of T-Mobile since 2005. I started my first business in 2011 and my second one in 2019. I have about 11 devices on my business account that are live right now. Let's fast forward to June 15, 2023. My wife was mentally sick. She had been in and out of the Hospital and they just could not seem to get her leveled out. Anyway, she went to T-Mobile in Huntsville Al on Whitesburg Dr. on June 15, 2023, and purchased 2 New-Samsung Galaxy S-23 Phones and a New I-phone 14. Keep in mind she was mentally unstable and unable to make rational decisions. Anyway, they sold her the phones and started her a new account in her name. Now, on June 16 of 2023 my wife got in her car and hit about 12 cars while being chased by the police. She was mentally unstable and thought the tv was talking to her and telling her to do things.  After the chase was over, she was taken to the Hospital and then to jail. I bailed her out on June 17, 2023, at 1am in the morning.  At 9am I went to see an Attorney and Legally signed an INVOLUNTARY COMMITMENT to force her into a Mental Hospital. The Sherrif came to my house that evening and took her away in handcuffs and took her to the Mental Hospital. A few days later or around June 18, 2023, I got the bag with all the phones and phone cases and chargers and took them back to the T-Mobile store that my wife had purchased them at. Keep in mind this was just 3 days after they were purchased. I tried to take them back. They took back all the accessories but refused to take back the phones. I showed them a copy of the THE PETITION FOR INVOLUNTARY COMMITMENT that came from the Attorney's Office and was signed by the Judge, but they still refused to take back the phones. So, let's fast forward about 2 months. By this time, I had to sign a second Petition for Involuntary Commitment and we also had a legal hearing in front of a judge about my wife's condition. After about 2 months she was stable and able to come home to proceed with her normal life. She and I got the phones and went to T-Mobile on 8-5-2023. The salesperson that we spoke to had me forward the 2- Involuntary Commitment Petitions to show her manager as proof that my wife was unable to do anything for herself at that time. The Salesgirl told us that somebody would call us on Monday. We never received that call. Another week went by, and we still did not get a call. I called the store 5 times in 3 days after that. Each person that answered the phone took all our information and I had to tell the whole story like they had never spoken to me. Each time I was told that I would get a call back from their manager to give us an approval to return the phones. We never received a call from that T-Mobile Manager. Instead of facing us and talking to us they decided to ignore us and not return our calls like we just don't matter. I am done. I am in the process of moving both of my businesses to AT&T. We just want to be treated with a little respect. Not Spit on by T-Mobile.