Forum Discussion

srk1982's avatar
srk1982
Network Novice
Hace 6 años

How to receive QR code to set up my E-Sim on my IphoneXR

I have got the email from T-mobile that, Your phone number xxxxxxxxxhas been successfully set up.

But the T-mobile app crashed after the payment is completed. So, I did not get the QR code to set up my esim.

How do it get it now? I am not in the US right now and couldn't call to customer care. so using this community to clarify.

  • Hey there! We will still need to access your account to assist you with this. If you have a Facebook or Twitter account, please use the links in mu signature to message our T-Force team. The will be able to securely access your information and help you finish the process.

  • tmo_chris's avatar
    tmo_chris
    Spectrum Specialist

    Hey there! We will still need to access your account to assist you with this. If you have a Facebook or Twitter account, please use the links in mu signature to message our T-Force team. The will be able to securely access your information and help you finish the process.