Forum Discussion
I canceled my T-Mobile before and was sent a bill
So I canceled my T-Mobile either the end of July. My last bill was July 5th. I will send a bill of $103 in August and then a bill for $82 in September. I've been meaning to call but I've been very busy with school and full-time work. Today I received a bill for my debt collector for $82 because a T-Mobile. What is happening? I was told by the representative I wouldn't be charged again after I canceled. So why was I charge twice? And then one of them sent to a debt collector? I'm extremely furious.
THere are 2 dates when it comes to cellular service. If you cancel on a use cycle and already paid the previous bill it will show a 0 balance. If you cancelled during a billing cycle YOU will ALWAYS have 1 more bill because you are in a use cycle.
For example my plan resets on the 14th of every month. My bill is due every 30th. See the 16 day difference? If I cancel after the 14th I have 2 weeks of actual usage of the following month. So if you paid you bill it will show 0 balance. Often when reps or people see 0 balance they often assume no bill.
tidbits wrote:
When does your use cycle start? And when your bill is due?
Due on the 20 and I guess it ends on the 27th I’m not sure exactly when it starts or ends
My use cycle ends on the 14th but I don't pay my bill until the 9th as an example. Yours should similar to this.
tidbits wrote:
My use cycle ends on the 14th but I don't pay my bill until the 9th as an example. Yours should similar to this.
Right there’s 21 days left in my billing cycle but I called T-Mobile and they said they cant cancel the lines until the 27th of October but I wanted to know if they can remove them before that date or does it have on that date ?
They can cancel them but you will still have to pay till the 27th. I recently canceled my phone line early and they gave me the same speel about calling back but I told them to just cancel since I didn't want to call back and they did.
They can cancel but it won’t be prorated
tidbits wrote:
They can cancel but it won’t be prorated
They said if it gets removed on the 27th it will be prorated
How it sounds your cycle end date is the 27th so canceling anytime before the 27th you will get 1 more bill. If you cancel after the 27th you will get 2 more bills.
Oh ok
