1. No, I've chatted with customer support without having an account.

2. What are the hours anyway - as per you?

They use to have it posted on the contact page but it's not there anymore.

The only way to chat with them without an account is through social media.

Thank you for attention.

Please if you don't have my Order: (Order # 7152674843)   retiring my money ($1238.32)   back, because I didn't receive my order?!! 

Gracias.

Yasin Ismail 

(507)319-2238 

Dirección de envío

1510 50TH ST NW APT 2

ROCHESTER, MN 55901

• Order received Friday, September 24

  Pedido recibido
  Viernes, 24 de septiembre

•  

Hello, There!!!

Im writing from Brazil, and I cant reach a T-Mobile rep by phone, and a really need to talk to someone who can help me! I line was cancelled! 

How can I get it? What should be done to talk to someone via chat!!!!

Please, could someone help me?

Thanks a lot!!!

are you able to use any of the social media platforms they use listed at the bottom of this page?

Hello, FIREGUY-6364!

Thanks for your time and attention! But which one can I talk to ? Which media? Dont you guys have an T-mobile media, to solve my problem?

Sorry, buddy, and thanks again for your support!

where it says “Follow T-Mobile” at the very bottom of this page..Facebook or Twitter are two of the contact options.

Nothing to do with "availability"  - I can live chat from my phone with little wait, but not possible at all, ever, from the website.  Guessing it's cheaper somehow for them to do it through the mobile app than the website so screw the customer!

I dont find an option to initiate chat ?? Why ?? 
help me with the steps please.. As I dont have time to call you guys and wait.
Thank you..



Waiting for your response

usually you must sign in up top right where it says “My account” and if chat is available it’ll be listed in there..

or contact TMO through Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents.