Forum Discussion
I Feel Cheated and Deceived with T-Mobile lies and false advertisement.
At kiosk inside Costco had checked and verified if I qualified for the free line offer and they signed me up after saying that I did qualify. But T-Mobile kept charging me every month for that additional line. When I contacted T-Mobile, initially they said I did qualify for the offer, and they would look into the matter, and they would fix it. They also gave me credit on my account. Month later when I didn't hear from them, I saw the charges on my bill again, I called them back again. They said the same thing and gave me credit again. Third month, when I saw the charges again, I contacted T-mobile. This time they started telling me that there was no offer from T-Mobile like the one I was offered. It must have been the store's special offer and told me that I should talk to Costco to resolve the issue. Costco Kiosk generated the incident ticket and told me after three months that T-mobile has resolved this issue and I should contact them but they wouldn't tell me what the resolution was. When I contacted T-mobile, they are telling I didn't qualify for the offer, I was told wrong and they cannot do anything now. The supervisor even said that if I didn't like their solution to the issue, I should go back to Verizon from where I switched that line. Later, I got a text message saying they have addressed all my concerns and that is a lie.
I feel very deceived and cheated. I do not know where I can take my complaint to, so I am writing here, hoping someone from T-Mobile may look into this and consider helping me.
Hanan wrote:
That's what they did to me. Said the phone iPhone 14 is on them, and now they charging me for the phone, or to be more exact for the difference between the "credit" and the new phone. I will be doing the same. BBB. Maybe even a law suit.
the supervisor on the phone told me to go back to the store. BS.
be aware
did you pay off the device that was linked to that free to you device early?IF you got a free line promo then it’s broken down differently than actually showing the line free.
for example IF you had 3 lines and 4th line free for example. These are not exact numbers.
4 lines = 200 without the promotion 60+50+45+45
4 lines = 160 with promotion. 60+50+20+20
T-Mobile scammed me said that I could get two phones and a computer free if I switched from cricket. Did it. Zero service in my area... Items and service can not be used. Cancelled. Oh boy they didn't want that. They want you to pay for the two phones and a computer that have no service. Because that makes sense right. 😂 Bbb them talk to Mike the CEO. Told me no worries they made a mistake and they would fix it. They took the two phones off the bill and then bill me for the crappy unusable Chromebook. So I fcc and now bbb them because I got a collections notice now. Of course I disputed that so they could never get that yet.. maybe legal action is required....maybe they will get it then.
Shan975 wrote:
Make a complaint with the BBB , that's what I did and they finally reimbursed me for $1600. I'm leaving them anyway because they are way too expensive anymore
It's the only way seriously.
My wife has a iPhone 12 that was fully paid off from T mobile and was just laying about in our home. We went to Jamaica for 3 days and when we returned T mobile charged us $700.00 for roaming whilst overseas. We paid $500.00 and was placed on a payment plan for the additional $200. We called T mobile to unlock the sim lock that was placed on the old iPhone twelve , because we are going back to Jamaica and we don't wanna incur the $700 roaming charges again. T mobile basically informed us that even though the iPhone 12 is fully paid off , we would have to settle the $200 payment before they could remove the sim lock off the old old iPhone 12 . They are basically holding us hostage …. Seems like we're gonna have to pay an additional $700 again when we return from jamaica. They are very dishonest…
I was with metro and kept getting mail about switching. The lady sold me an upgraded plan even though I didn't want to pay that much.she said for switching I would get the 2 new phones a 3rd free line and $200 in virtual gift card per line. $600 in credits sounded nice. Fast forward my promotion was denied because I didn't switch from a qualifying carrier.. THEY KNEW WHO I WAS WITH WHEN I SIGNED UP. Now they can't help me. I'm paying a higher bill for no reason
They will make up lies to fit there narrative every time. I Am waiting on a reply from BBB. See what happens.
I'll pile on and note I had a very deceiving and negative experience with TMobile online Support/Sales. I spent almost 4 hours in a chat session and on the phone with them trying to get an equipment upgrade as they advertised up to $1000 off of an upgrade to a Samsung S24 Ultra. I currently have a Samsung S21 Ultra. The offer noted that the upgrade was available at that level with an upgrade of a plan to the Go5GPlus plan, so I went through the process of upgradinding first and then with the same sales rep (Danilo) started the upgrade process for the device, ensuring along the way in my chat session that I was on the right plan, that the previous warranty claim that I just closed on my S21 Ultra wouldn't impact the offer (I had a screen replaced and the phone is in mint condition), all with assurances I 'could believe the deal'. Well, after finishing the upgrade requests and signing all of the agreements, I receive a text message stating that the trade in value of my S21 Ultra was $175.00. What deceptive advertising! I will be cancelling the upgrade and then will proceed to find another carrier as soon as the upgrade credits from almost 2 years ago on my spouses phone are complete.
Clearly dishonest and deceptive business practices are standard with these people. Say anything to deceive your customers into signing an agreement that is contrary to what you've been told by customer service rep. Don't believe anything they say.
