Forum Discussion
I give up, going to spend more at AT&T
I give up. I've spent many hours over many days trying to set up an T-Mobile account online and over the phone, it can't be done.
If a PHONE company can't set up an account over the PHONE, without making the customer GO TO A STORE, then I can't work with this company.
They keep saying the credit card was declined, another card also declined. You have to go to a store.
I called my credit card company and there are no holds and nothing wrong and that T-mobile has NOT SENT ANY CHARGES! There is NOTHING TO DECLINE! Like so many others have experienced, the T-mobile payment system is broken again.
I’m done.
Yes, moderators, I know this has never happened to you, but somehow the Twitter experts can fix it. Right.
For an update: AT&T just approved the same credit card that T-mobile continually declined. The account setup at AT&T only took about 2 minutes online. I didn't have to go to a store. I didn't even have to call them.
There's only 1 full time moderator on this board @HeavenM . That being said, there's nothing any poster on this board can do but suggest sending you up the chain of support.
As to why you can't set up an account, I have no clue but the Tmobile website seems to have issues with certain browsers and settings.
