Forum Discussion

Qazplm's avatar
Qazplm
Newbie Caller
Hace 2 años

I give up, going to spend more at AT&T

I give up. I've spent many hours over many days trying to set up an T-Mobile account online and over the phone, it can't be done.

If a PHONE company can't set up an account over the PHONE, without making the customer GO TO A STORE, then I can't work with this company. 
They keep saying the credit card was declined, another card also declined. You have to go to a store. 
I called my credit card company and there are no holds and nothing wrong and that T-mobile has NOT SENT ANY CHARGES! There is NOTHING TO DECLINE! Like so many others have experienced, the T-mobile payment system is broken again. 
I’m done.

Yes, moderators, I know this has never happened to you, but somehow the Twitter experts can fix it. Right. 

  • Qazplm's avatar
    Qazplm
    Newbie Caller

    For an update: AT&T just approved the same credit card that T-mobile continually declined. The account setup at AT&T only took about 2 minutes online. I didn't have to go to a store. I didn't even have to call them. 

  • gramps28's avatar
    gramps28
    Router Royalty

    There's only 1 full time moderator on this board @HeavenM . That being said, there's nothing any poster on this board can do but suggest sending you up the chain of support.

    As to why you can't set up an account, I have no clue but the Tmobile website seems to have issues with certain browsers and settings.