I pay for Ultra Netflix BUT TMOBILE can NOT let me use it

My daughter lives in my house when she is not at college! I also offered to buy the extra member account for her. TMobile says NO, they say that even though I pay for Ultra and 2 extra Member accounts I can not use them. That is all they say NO REASON, just cant use.

yes they said i have to go thru TMobile and they told me that even though I PAY FOR ULTRA they can not give me an extra member account.

I know that, you know that and they know that, yet they are saying that setting up the extra member account is adding 7 bucks so it has to be thru TMobile. This is why i am here NO ONE WILL HELP!

TYSVM

i could have sworn there was a way you could have out of household people on your account as well. could have sworn it was something additional you had to pay for. but that was on the customer and not TMO to pay for.

fireguy_6364 wrote:

i could have sworn there was a way you could have out of household people on your account as well. could have sworn it was something additional you had to pay for. but that was on the customer and not TMO to pay for.

You can add members to a qualifying pure Netflix account.  But not to T-Mobile Netflix accounts.   Netflix doesn't allow it.

The only workaround I can think of that T-Mobile could use would be to create a new Netflix on Us account for each family member that does not reside at the home location full time.  That could get expensive for T-Mobile unless the subscriber pays more for these additional accounts than for the primary Netflix on Us account.

see i’ll have to dig around and find the thread this was talked about..could have sworn any addition onto the basic TMO/Netflix deal had to be paid by the customer.

scratch that. found it..and you are correct..the TMO paid for one can not have more additions added. only the normal Netflix account can that is paid for by the customer and not part of a promo/3rd party paid for deal.

copy/pasted from the other Netflix thread

The $7.99 is for direct Netflix accounts, not Netflix through third parties, such as T-Moble. The following is a copy and paste from the Netflix website. (I added the underline)

The account owner will need to purchase an extra member slot, then invite an extra member to use the extra member slot. The extra member must be activated in the same country where the account owner created their account. Extra members cannot be added to Netflix-included packages or third-party billed accounts.

cjake wrote:

 

That restriction is what you are running up against.   Your daughter can't use your account when she is at college because of the new password sharing restrictions, but you are not able to add her as an additional member because the account is paid through T-Mobile.

T-Mobile can’t add your daughter as an additional member either because of the Netflix restriction on third party accounts. 

There is nothing T-Mobile can do unless they negotiate a new agreement with Netflix.  Netflix changed the rules.  Unfortunately, that means that currently you have just two options:

OK I need you to read the restriction again and think about it, my daughter who LIVES WITH ME WHEN NOT AT SCHOOL, AND WHO IS ON THE FAMILY PLAN. Is at college she did not move she is AT SCHOOL! So, the restriction is BS. Then if T-Mobile cannot provide the service. THEN IT IS ILLEGAL FOR THEM TO TAKE MONEY FOR THAT SERVICE!!! Plain and simple so PLEASE RETHINK before this goes to the AG for your company stealing money for a service they can't provide!

then she is no longer in the “household” once she’s back home she is back in the household. thats how Netflix now looks at it..

DSavage wrote:

cjake wrote:

 

That restriction is what you are running up against.   Your daughter can't use your account when she is at college because of the new password sharing restrictions, but you are not able to add her as an additional member because the account is paid through T-Mobile.

T-Mobile can’t add your daughter as an additional member either because of the Netflix restriction on third party accounts. 

There is nothing T-Mobile can do unless they negotiate a new agreement with Netflix.  Netflix changed the rules.  Unfortunately, that means that currently you have just two options:

OK I need you to read the restriction again and think about it, my daughter who LIVES WITH ME WHEN NOT AT SCHOOL, AND WHO IS ON THE FAMILY PLAN. Is at college she did not move she is AT SCHOOL! So, the restriction is BS. Then if T-Mobile cannot provide the service. THEN IT IS ILLEGAL FOR THEM TO TAKE MONEY FOR THAT SERVICE!!! Plain and simple so PLEASE RETHINK before this goes to the AG for your company stealing money for a service they can't provide!

It is Netflix's fault that is causing problems for T-Mobile Netflix on Us subscribers such as yourself.  Netflix says if you are on a T-Mobile paid Netflix account, you cannot add additional members to your subscription.  

I don't know what you think T-Mobile can do to force Netflix to allow you to add your daughter as an additional member.   T-Mobile does nothing more than pay the Netflix bill for you.  Perhaps T-Mobile can negotiate a new agreement with Netflix that removes that restriction on additional members.

Your daughter may be on a T-Mobile family phone plan, but Netflix on Us was never part of that plan.  It is a separate add-on for a single Netflix subscription.  Netflix does not have family plans.