Forum Discussion

msteph1's avatar
msteph1
Newbie Caller
Hace 4 años

I wanted to know how to check to balance to the virtual Prepaid Mastercard I received when I switched over to T Mobile

Virtual Prepaid Mastercard - how to check the balance of the card

  • The number 1-800-439-9568 worked for me to check the balance. Sort of convoluted that I had to find out about that here in this chat and that this wasn't provided when I got the virtual card. Almost like T-mobile is trying to make this process of getting money back harder than it needs to be.

  • GYK's avatar
    GYK
    Network Novice

    what if I have a few dollars left on card? How I can use that? Any ideas?

  • JMonk7's avatar
    JMonk7
    Newbie Caller
    Dr. Jamezhill wrote:

    I spent many hours trying to find this info online. Finally, I spoke to a T-Mobile rep who helped me. This is where you go to get the info: https://login.northlane.com

    This is the site to check your balances. It is no where to be found on T-Mobile.

    Pperfect! Thank you!

  • Is there a way to transfer funds to a checking accounts? Also, card has been activated and pin has been set but no luck with using the cards. Have tried online bestbuy, target, ebay, etc. Any advice anyone?

  • serenitysins wrote:

    Is there a way to transfer funds to a checking accounts? Also, card has been activated and pin has been set but no luck with using the cards. Have tried online bestbuy, target, ebay, etc. Any advice anyone?

    From what I have been reading, the cards can only be used now at T-Mobile.  Conflicting statements in the Terms and Conditions for MyPaymentVault and North Lane.