Forum Discussion
In-store Customer Service & Support, Negative 5 Stars, Thinking of Switching Carriers
T-Mobile used to have a US based support center, I think in El Paso, it was great. On several occasions calling 611, I was connected with the same agent, which never happens with any other company. ...
TERRIBLE In store service. They only help you after they exhaust every option not to help you. New tablets are coming under warranty. Ill pay them off and unlock them and recoup what I can, or not. I would rather take 1,000.00 loss than deal with this service. I call 611 and all I get is sorry we cant control the stores. Well you can shut them down when you lose all you customers and your job.
