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Novice","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:180402":{"__typename":"User","id":"user:180402","uid":180402,"login":"iliosdad","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"rank":{"__ref":"Rank:rank:38"},"email":"","messagesCount":4,"biography":null,"topicsCount":2,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-12-31T12:40:11.726-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"followersCount":null,"solutionsCount":0,"ssoId":null,"entityType":"USER","eventPath":"community:xjbgt85279/user:180402"},"ForumTopicMessage:message:161914":{"__typename":"ForumTopicMessage","uid":161914,"subject":"International Roaming in Japan Stopped Working","id":"message:161914","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:180402"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:accounts-services"},"conversation":{"__ref":"Conversation:conversation:161914"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:161914"},"body@stripHtml({\"truncateLength\":200})":" I'm traveling in Japan. I have international data roaming included in my plan. My phone connected immediately after landing and worked fine for a couple of days. All of a sudden I cannot connect to ...","body@stringLength":"438","rawBody":"

I'm traveling in Japan. I have international data roaming included in my plan. My phone connected immediately after landing and worked fine for a couple of days. All of a sudden I cannot connect to any phone services. I'm only able to use Wifi for data and calls.

Checked my settings and it seems correct.

T-Mobile help line has a 2 hour wait.

Any help will be appreciated. Thank you in advance.

","kudosSumWeight":0,"postTime":"2024-12-31T12:45:58.349-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:161914_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":446},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Checked my settings and it seems correct.

T-Mobile help line has a 2 hour wait.

Any help will be appreciated. Thank you in advance.

"},"Conversation:conversation:161914":{"__typename":"Conversation","id":"conversation:161914","solved":false,"topic":{"__ref":"ForumTopicMessage:message:161914"},"lastPostingActivityTime":"2025-01-03T12:41:54.979-08:00","lastPostTime":"2025-01-03T12:41:54.979-08:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:161914":{"__typename":"ModerationData","id":"moderation_data:161914","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:161914_1":{"__typename":"Revision","id":"revision:161914_1","lastEditTime":"2024-12-31T12:45:58.349-08:00"},"ForumReplyMessage:message:161916":{"__typename":"ForumReplyMessage","id":"message:161916","conversation":{"__ref":"Conversation:conversation:161914"},"author":{"__ref":"User:user:7"},"revisionNum":1,"uid":161916,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:accounts-services"},"subject":"Re: International Roaming in Japan Stopped Working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:161916"},"parent":{"__ref":"ForumTopicMessage:message:161914"},"body":"

Hey there! Super weird for it to suddenly stop like that. Plus a 2 hour wait for support!! Wow :(

First thing I would double check is that your wifi calling setting is NOT set to never use cellular network. That'll stop things in their tracks when not connected to wifi.

After that, try our Problemas con el servicio mientras viajas en el exterior. | Página de asistencia de T-Mobile

There are some basic settings checks and steps that usually resolve issues while you're traveling.

","body@stringLength":"647","rawBody":"

Hey there! Super weird for it to suddenly stop like that. Plus a 2 hour wait for support!! Wow :(

First thing I would double check is that your wifi calling setting is NOT set to never use cellular network. That'll stop things in their tracks when not connected to wifi.

After that, try our Problemas con el servicio mientras viajas en el exterior. | Página de asistencia de T-Mobile

There are some basic settings checks and steps that usually resolve issues while you're traveling.

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Thank you for the assistance. Unfortunately I already tried those steps without success.

I'll continue trying

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