Forum Discussion
is there a way to restart my account
I switched over from Verizon but I did start a new number. I wanted a fresh start went with Samsung and all that. Well when I went in I had a idea in mind of what I was getting and that was the s23 ultra. Well they set me up with an account without asking which plan I wanted which they chose for me bissness which is not at all what I wanted and it being that why made it so couldn't get the s23 ultra because it was a 400$ down payment. Well it wouldn't be if the dude asked me any questions. I'm actually pissed off and want to know if t-moble will actually help me out on this or if I have to move carriers again even though I just started.
Try contacting Tmobile support using messenger on one of Tmobile’s social media platforms like Facebook or Twitter.
If you're within the remorse period you can return the device and cancel service.
gramps28 wrote:
If you're within the remorse period you can return the device and cancel service.
Not really at the end of the day what I want to do. I want to stay with them but this is making it hard to commit fully. I went in to ask about all these problems to my local tmoble and I got rude comments. I just want to fix what problems they caused I like my new number and everything but when I'm treated like I don't know what I'm talking about its hard. I asked about both my account and it's number which where never Givin to me and my phone having a problem. They told me that I would have to pay the restock fee. Like what the hell it's not my fault yall gave me a phone with hardwear defects. I have only been with them for 32 hours and yet have had more rude comments and technical problems then Verizon which I was with for 3 years. All I ask is that they get there customer service in check and have a working phone and phone plan
Try contacting Tmobile support using messenger on one of Tmobile’s social media platforms like Facebook or Twitter.
