Forum Discussion
Is this what being a T-Mobile customer is like?
I'm here to ask while I still have a chance to escape T-Mobile if I need to. So I took advantage of the promotion that T-Mobile had where you could get $800/phone when you trade in a qualifying devic...
T-Mobile Is a nightmare. Everyone should write a letter and complain to the FCC. I plan to complain.
I have had so many issues with this company I would not know where to start.
They lie.
They advertise promotions to get your business and don’t tell you about all of the “additional” charges you will incur.
The bill is purposely misleading and confusing.I was supposed to get a promotion for a $100 virtual gift card. They denied my application. I have no idea why. False advertisement!
They are scamming the public. They put hidden fees in the billing. When you speak to customer service every person gives you a different answer about your bill, or an issue. They promise you a price one month and then surprise. the bill is higher the next.
Customer service sucks. I waited to talk to someone for over an hour. Finally spoke to someone and we got disconnected. She never called me back. This happened twice.They also refused to let me make a return through the mail even though I am disabled and had nobody to help me drive to the mall.
I hate this overpriced company who does not care about customers.Consumers need to complain to the FCC- SEEMS LIKE NOBODY IS OVERSEEING THESE CELL PHONE COMPANIES. Maybe we should complain to the Better Business Bureau. Hopefully someone will listen and possibly regulate these companies practices and help the consumers.
After reading these, and based on my experience ordering Home Internet, I'll switch to ™ without any promos. No free phones or rebates. Then I can cancel any time. Then I can go back to ATT as a new subscriber and get both benefits. They are more expensive, but great customer service. I'll keep myTm internet, for now.
My bad taste experience. 10 days ago, I activated Home Internet. I made it clear to the phone rep I wanted the discounted bundle. She kept changing the subject. She then, after I kept asking, said I'd receive promotional E Mails. No such thing. I called back 2 days later, spoke to someone who never heard of the bundle discount.
Okay fine. I'll keep the internet for now, switch to ™ phone service, without any contractual offers, and then switch back to ATT when eligible for new subscriber benefits. i may keep the ™ internet, since ATT hasn't yet installed fiber in my condo complex. It's unfortunate, because the ™ plans are better priced, and meet our needs. It's just not worth the headaches so many are having.,
