Jump S23 Pre Order

Gave up on trying to do the pre order on Samsung's website and moved to T Mobile site to still get the storage upgrade for free during the pre order for S23. All my lines are eligible for an upgrade through Jump.  I already pay for Protection 360 on all my devices.  When I go through and opt to stay on Jump, it get to a partial screen that looks like it's going to ask for the trade in device condition but then I get a message pop up that says "Server Error We're sorry, our systems are currently unavailable. Please try back later." I click the "go to previous page" button and it takes me to the "Your new phone requires higher level of protection. Let's keep it protected." page and states my old plan is Protection 360 at $18 per month and the new plan is Protection 360 at $18 per month with the only option being "yes, protect my plan".  I click that button and then do an endless loop with the server error screen.  It has been consistently happening the past 4 days. No matter how many times I go back later, I get stalled on the same screen.  Does anyone know what is happening?