Keep and Switch Fraud

The Rebates department has a completely different set of requirements for the Switch and Keep promotion than the Sales department has. I followed the instructions from their Sales chat which included click-by-click instructions to screenshot the device upgrade page on Verizon's self service portal. However, the Rebates department requires a final bill, which Verizon doesn't provide until 1.5 months later and isn't itemized so even then doesn't meet their requirements. This essentially makes the program a scam by asking customers for something the service provider doesn't even provide.

I've spent hours trying to solve this. They provide their "personal guarantee" that everything will be fine and not to worry. They've had me resubmit my claim 4 times, I've spent countless hours on the phone and with text and twitter support, and I still don't have resolution.

They have two sites for tracking your rebate. On one site the exact same tracking number will show different results. One will show approved, while the other shows denied, but calling shows it's processing. A complete unorganized mess!

I was excited for my change in service, I felt good about my change in service and I had a positive image of the T-Mobile brand. However, the time and effort I've put into trying to get this rebate has completely tarnished my view of their company. I now have an extreme hate for T-Mobile and wish I never made this switch. It's a shame that what could have been a really positive experience that made me an advocate for their company has ended so poorly because of one department. I still haven't been reimbursed. 

I think my next route is using Fair Shake, which is a shame because they take 20%.

The uncarrier is just another carrier.