Forum Discussion
Log updates
I have tried to check my phone call and text logs since the 23 of January and they still haven't updated. I have contacted Tmobile several times and all they tell me is wait 24-48 hours for an update...
Ediblejesus wrote:I have been told by LukeWalsh on Twitter, using T-M's DM support, that their engineers are working on the issue, and it should be fixed soon. I get a message every six days or so saying It's still being worked on and being pushed out. I got a new message last night and LukeWalsh said that he was pushing my next check-in to the 26th. I'm pushing a month since my last update. I have an older child with disabilities, and being able to monitor accounts keeps him safe.
I have heard this feature will see its Sunset within the next few billing cycles, while they slow down the ability of us to be able to use it.
This is very much a dealbreaker, and the feature was part of the reason for my switch to T-M a year ago.
It's so strange that the customer service team is pushing a different narrative. So many people need this feature to help monitor loved ones with dementia and other disabilities. I'm not sure what to do.
