Forum Discussion
lost phone at tmo grc fort worth, tx
New to T mobile since end of December 2022. Brand new iphone worked a week. Returned to TMO GRC on January 6th. UPS says delivered. Tmobile keeps saying there but hasn't been scanned into system....
havana boy wrote:Absolutely horrible experience, returned a phone for warranty exchanege T-Mobile received it, but said they didnt..3 months of calls and reassurances that it had been taken care of to get to the point of you need to set up payment arrangements to pay for the phone. Trying to file a police report, and they do not have have an address for their return center, no contact at return center, no record of the original IMEI number they can provide in writing, no direct number to give Fort Worth Police department for theft police report….just a big circle of no caring or concern...
Usually the reason returns don't go smoothly is when the instructions are not followed to ensure the device can be inventoried. Did you put the slip with the phone's information RMA number, and your information for your account in the box with the device like the instructions specify?
