Forum Discussion
Mysterious cellular data usage in early morning
This is happening to me over the last 6 months and they refuse to look into it and say that we use the data. We have unplugged the hotspot to make sure that there isn't anyone hacking the data. ...
@frustratedconsumer - Since we determined that no usage occurred while the SIM was out of the device, we know that the usage is being requested by your SIM card when it is in the device and is valid usage. If there is an issue with the hotspot, we may want to look into doing a full reset on the device an possible exchanging it. The serial number you posted from the battery is for the battery itself. Do you happen to know the Model of that ZTE? I can look up the steps for resetting it for you.
@christindall - Is it possible that the device is losing Wi-Fi connection? There are many background apps on smartphones that request data even while the phone is not being actively used.
