Mystery Lines On Your Account

Guess who's back DIGITS! It my first month with them and they opened 4 extra line.. added on new iPhones, home internet, and a watch. I go and tell them I want a new phone this A14 isn't cutting it.. they ask my about the  Apples iPhones on my account.. I said I'm unaware. So needless to say. Dude at the store added them.. I feel like it's just being swept under the rug tho.. Nobody has gotten back to me at all I call down there and they just say wait 3 days and they will call me back.. finally I'm sick of it I call them and tell I hate this phone after they have kept telling me to wait 3 more days, 3 more days… well then my call down there 3 days later they tell me.. "Sorry but your past your grace period.. you can't turn this phone in"… I about lost it.. so the lady tells me to give her 3 days she will fix this, she's got my back and I believe her… well I call back after the 3 days… today is Monday they tell me to call back Friday, I again about lose my SH**… I no longer have 3 days.. well the nice man tells I will talk to my supervisor and puts me on hold.. he comes comes back and says alright you can return the A14 back to us I said sweet.. Now what phone do I get.? He said well you're going to have to open another line…. They just shut off 4 fraud lines mind you and now I'll have no phone on the primary line and whatever phone they give me on my second line… I'm so confused I have spent more in the last month with customer care and the store than I ever have with anyone else this crazy.. all I want is a different phone than the A14….