need help with contacting TMobile corporate office

I had been a T-Mobile customer for some time with no problems. I had auto pay to a credit card set up which worked perfectly UNTIL T-Mobile instituted a $25.mo charge for using a credit card. At that point I switched to auto pay by ACH debit. Problem - my bank account required all ACH debits to have the debit ID preapproved. NO ONE at T-Mobile knew their debit ID. so when the ACH debit hit my bank it was rejected.  I now know the debit I D because it was recorded when rejected and have preapproved it. EXCEPT T-Mobile now  forces me to wait a year to re institute ACH debits from my account, all at a $25.00/mo. credit card penalty.  Every time I call customer service, the agent is invariably polite and understands the problem but cannot help and is unable to give me a contact to escalate the problem.

Any suggestions?

(T-Mobile - if you monitor this string, please call 847-494-0000.

You may want to remove the number and might get spam calls pretending to be Tmobile.

PCLeavitt wrote:

I had been a T-Mobile customer for some time with no problems. I had auto pay to a credit card set up which worked perfectly UNTIL T-Mobile instituted a $25.mo charge for using a credit card. At that point I switched to auto pay by ACH debit. Problem - my bank account required all ACH debits to have the debit ID preapproved. NO ONE at T-Mobile knew their debit ID. so when the ACH debit hit my bank it was rejected.  I now know the debit I D because it was recorded when rejected and have preapproved it. EXCEPT T-Mobile now  forces me to wait a year to re institute ACH debits from my account, all at a $25.00/mo. credit card penalty.  Every time I call customer service, the agent is invariably polite and understands the problem but cannot help and is unable to give me a contact to escalate the problem.

Any suggestions?

(T-Mobile - if you monitor this string, please call 847-494-0000.

Also write to the CEO!  Someone will reach out to you. It's really a shame. I've been a sprint customer for many many many years and now T-Mobile takes over and all hell breaks loose!

Zees wrote:

.

Does anyone have a way to contact TMobile corporate offices?

I need to file a complaint already went through all the supervisors with zero help. 

If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.

 

Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. ¡Buena suerte! 

Lilbigboo wrote:

Well if anybody knows how to get a hold of somebody in corporate office please let me know because I've been with T-Mobile a total of eight days now they started off by sending me the wrong phone I ordered the T-Mobile reveal 7 pro they sent me the seven so because I guess the seven pro they ain't got it no more it's back order I don't know but they fed me a line and you know what just to get just shut me up so they sent me or I wanted the Moto G styles 2024 they went they've lied to me so much I can't even trust them anymore I still haven't got the phone that I wanted because T-Mobile don't even carrying the Moto G styles 2024 right now like why would they do that to me I rode my bicycle 2 hours to a T-Mobile store to do the exchange just to be told that they ain't even got it in stores yet I still right now have not got nothing figured out they will not help me it's like a day send me a phone that they want me to have it ain't they took me completely out of it I am over T-Mobile

Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. ¡Buena suerte! 

Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. ¡Buena suerte! 

Zees wrote:

.

Does anyone have a way to contact TMobile corporate offices?

I need to file a complaint already went through all the supervisors with zero help. 

If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.

 

Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. ¡Buena suerte! 

Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. ¡Buena suerte! 

krizzy_333 wrote:

Hi everyone, I took a chance and last night I posted my message on x.com(used to be twitter), and tagged the CEO and Tmobile official page. Tmobile responded and able to come to a resolution to resolve my billing issue. Just like you, I was guaranteed a set pricing of my newly upgraded plan with the free iPhone 15 after trade-in, and instead my bill for the past 3 months have been more than what amount should have been. I am looking forward to my next bill with the correct information now. They were also able to adjust my current bill to reflect the promised amount. So go to x.com, it worked for me, I'd like to think they will help others too. You can find me @krizzy_333, you can even reply to my posts they should see it there too. ¡Buena suerte! 

can you tag me in our post or copy it here, im having a similar issue on my acocunt

yourachurtoo wrote:

I have several numbers I found online that I am going to try. I am also going to be contacting attorneys in regards to filing a lawsuit with the company. I've been with them for 2 weeks-switched from Sprint (who I was with for 10 years) because they promised me I'd be grandfathered in under my Sprint monthly amount only to be billed a much higher amount and basically told yeah we promised you that but it's not going to happen. And oh yeah, we also promised you a free phone for switching but you're going to pay for that too. It's been a NIGHTMARE of hours spent and being constantly lied to and then basically told I'm screwed. 

Yep I've been with them for 2 wks as well and have nothing but lies and endless sales pitches. Now I'm stuck with a device I didn't want and no way to return it. So I get it. I hope u get your situation handled and made right.