Forum Discussion
Netflix limiting to one household.
I've been with T-mobile since they acquired Suncom in 2007. We have 7 devices on our plan (6 phones and a watch). Our plan was the first to offer free netflix and we're on that same plan to this day...
gramps28 wrote:
Netflix is verifying log ins now. I recently signed into one of my TV's in my house and got hit with it but verified it.
From what I read is that Netflix will charge $7.99 for out of network sign ins.
The $7.99 is for direct Netflix accounts, not Netflix through third parties, such as T-Moble. The following is a copy and paste from the Netflix website. (I added the underline)
The account owner will need to purchase an extra member slot, then invite an extra member to use the extra member slot. The extra member must be activated in the same country where the account owner created their account. Extra members cannot be added to Netflix-included packages or third-party billed accounts.
HeavenM wrote:jsavga wrote:I don’t know why or how the above post was selected as the answer and the thread marked solved as it’s clearly not.
What is T-Mobile’s position on this?
What do they plan to do about it?
Do they intend to step in with Netflix on behalf of their customers?
Do they plan to change the promotion to something other than Netflix?
Do they intend to just not do anything?
T-Mobile is not making any changes to our Netflix benefit and are still making sure that you are able to get Netflix for your household with the On Us feature. If you are using your Netflix account in other households, then you would need to look at the extra members options through Netflix, but that would not be included in what is covered by the Netflix on Us feature on your T-Mobile account.
That's just it, my household as far as T-mobile is concerned is 2 homes, 6 phone accounts and a watch account. There was no mention of "household" when this benefit was touted, only of family allowances. In fact it still says Netflix with family allowances on my t-mobile account.
Where is this family allowance if only a single phone user is allowed access to netflix because the other 6 devices live in a different house?
Is T-mobile going to be changing it’s terms on this benefit (the same as they did by adding the word “household” when it didn’t have it before) to remove the “family allowances”?
We paid for all these lines with this benefit as part of it and expect all of these lines to be able to use this benefit. This is the way it was pitched to us to get us onto this t-mobile plan from our previous tmobile plan.
Now that netflix wants to screw customers, t-mobile is just going to be complicit in screwing us too? T-mobile will not step up for it's customers?
