Forum Discussion
No Incentive for existing customer
T-Mobile definitely going away from customer satisfaction motto and customers are not the priority anymore. All the new plans are for new customers and don't even talk about the Phone deals. I have a...
There are deals for current customers at certain points of the year. Whether or not those deals meet with what you are looking for is a different story. Black Friday and Cyber Monday deals are usually pretty good for everyone, new and current customers with holiday deals to follow.
Personally, loyalty is earned, not given. If you think another carrier can offer you a better deal. Switch! Before switching though, always reach out to the highest level you can with a fair offer to get you to stay. Customer Care might not be able to give you a special deal but the T-Force Team via Facebook and Twitter usually have a few more options available depending on a few things.
