Forum Discussion
No Visual Notification on VISUAL VOICEMAIL
I need a visual indicator on the T-Mobile Visual voicemail app that I have a voice message waiting for me. Currently, I have an extremely small icon in the upper left hand side; or I have to click on the Visual Voicemail icon to know if I have any messages. How can I get a Dot or a number telling me how many messages are waiting for me? Otherwise, I will miss a lot of voice messages. Ayuda.
Notification badges numbers or dots are displayed whenever the system UI allows. Most stock Android operating system versions user interfaces display one or the other but Samsung's TouchWiz may be different.
- tmo_marissaConnection Curator
Thanks for confirming that, @schusterjl! On the device you're using now -- I know you mentioned an iPhone previously -- were you ever seeing them as an indicator on the app icon ?
- schusterjlNetwork Novice
All of my notifications are turned on; Still no notification when I get a voicemail.
- tmo_marissaConnection Curator
Hey folks! I have to say I'm a little at a loss here -- I've never gotten an indicator on my actual VVM app that I can recall, always just notifications at the top of my home screen or in the drop down. :/ It sounds like you're checking all of the menu settings that would be appropriate, but to be honest I'm not sure if there was a VVM update or if this is an OS compatibility issue. @magenta4032773, since you mentioned that an indicator was there and is now gone, and you're using an older device that isn't likely receiving updates itself, I'd say that if you've checked settings and still aren't seeing an indicator that it's likely an update to the app itself. Were you able to get anything going by checking the settings that @snn555 mentioned?
- snn555Bandwidth Buff
That's because iphone use apples voicemail servers, not tmobiles.
- snn555Bandwidth Buff
Check to make sure that the app notifications are set to show, not block, or be silent in the Notifications settings in Main settings.
- magenta4032773Network Novice
I too have the problem. My phone (an old S4) has had Visual VM since I bought it and always had a number indicator that showed on the app. About a month ago it disappeared. I have not figured a way to activate it again.
- schusterjlNetwork Novice
Thanks for your answer. However, I have notification symbols on all of the icons on my phone except for the TMobile Visual Voice application. I have tried to look at all kinds of settings and online and can't seem to find how this can work. Does anyone have a recommendation for a better visual voicemail application? I tried Phone Fusion Voicemail Plus; and it took a day before I would get notifications of a pending voicemail. Why is this so hard? It was a snap when I had my iPhone.
- snn555Bandwidth Buff
Notification badges numbers or dots are displayed whenever the system UI allows. Most stock Android operating system versions user interfaces display one or the other but Samsung's TouchWiz may be different.
- schusterjlNetwork Novice
As a point of clarification, I have a Samsung Galaxy S6 with T-Mobile, using Version 7.0 Android Operating System.
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