Forum Discussion

schusterjl's avatar
schusterjl
Network Novice
Hace 7 años

No Visual Notification on VISUAL VOICEMAIL

I need a visual indicator on the T-Mobile Visual voicemail app that I have a voice message waiting for me.  Currently, I have an extremely small icon in the upper left hand side; or I have to click on the Visual Voicemail icon to know if I have any messages.  How can I get a Dot or a number telling me how many messages are waiting for me?  Otherwise, I will miss a lot of voice messages.  Ayuda.

  • Notification badges numbers or dots are displayed whenever the system UI allows. Most stock Android operating system versions user interfaces display one or the other but Samsung's TouchWiz may be different.

  • tmo_marissa's avatar
    tmo_marissa
    Connection Curator

    Thanks for confirming that, @schusterjl​! On the device you're using now -- I know you mentioned an iPhone previously -- were you ever seeing them as an indicator on the app icon ?

  • All of my notifications are turned on; Still no notification when I get a voicemail.

  • tmo_marissa's avatar
    tmo_marissa
    Connection Curator

    Hey folks! I have to say I'm a little at a loss here -- I've never gotten an indicator on my actual VVM app that I can recall, always just notifications at the top of my home screen or in the drop down. :/ It sounds like you're checking all of the menu settings that would be appropriate, but to be honest I'm not sure if there was a VVM update or if this is an OS compatibility issue. @magenta4032773​, since you​ mentioned that an indicator was there and is now gone, and you're using an older device that isn't likely receiving updates itself, I'd say that if you've checked settings and still aren't seeing an indicator that it's likely an update to the app itself. Were you able to get anything going by checking the settings that @snn555​ mentioned?

  • snn555's avatar
    snn555
    Bandwidth Buff

    That's because iphone use apples voicemail servers, not tmobiles.

  • snn555's avatar
    snn555
    Bandwidth Buff

    Check to make sure that the app notifications are set to show, not block, or be silent in the Notifications settings in Main settings.

  • I too have the problem.  My phone (an old S4) has had Visual VM since I bought it and always had a number indicator that showed on the app.  About a month ago it disappeared.  I have  not figured a way to activate it again.

  • Thanks for your answer.  However, I have notification symbols on all of the icons on my phone except for the TMobile Visual Voice application.  I have tried to look at all kinds of settings and online and can't seem to find how this can work.  Does anyone have a recommendation for a better visual voicemail application?  I tried Phone Fusion Voicemail Plus; and it took a day before I would get notifications of a pending voicemail.  Why is this so hard?  It was a snap when I had my iPhone.

  • snn555's avatar
    snn555
    Bandwidth Buff

    Notification badges numbers or dots are displayed whenever the system UI allows. Most stock Android operating system versions user interfaces display one or the other but Samsung's TouchWiz may be different.

  • As a point of clarification, I have a Samsung Galaxy S6 with T-Mobile, using Version 7.0 Android Operating System.