Forum Discussion
Not able to cancel t-mobile home internet nor turn in router anywhere.
I just got a ride to local t-mobile store to turn in my t-mobile home internet gateway and cancel my account. they refused to take the gateway and said they do not do this kind of thing. only what th...
perfectCircle wrote:Finally, called T-Mobile. Finally, Router is no good we will send you another one. They talk me to take the simm card out and it would be used on the next one.
I have to replace the simm card with the old simm card. Um, no you can't do that.
Apparently, the Chinese have devised the simm card assembly system to not accept a new simm card, by not letting anyone, but a highly trained tech with tools and equipment to be able to replace the card.
I get the next router it has no simm card, but as I explained the simm card cannot be replace. This router has to go back. They send me another router. Now I'm wondering why they just use software and switchover or something? They are not wrappin their heads around my being unable to replace the simm card.
Seems like some of the problem, is that you did not take the time to follow the manual. All T-Mobile gateways have easy-to-replace SIMs, without needing any "highly trained tech with tools and equipment."
Nokia, page 35:
Arcadyan, page 17:
Sagemcom, page 10:
