Not able to place order online

ahowls wrote:

nad32 wrote:

Yes first they said on chat they can't verify my cards (tried 3 and checked with bank, all fine) after going through full order process. They told me to then do it online on the website (same result), next they said to call. Tried on multiple calls, first they again said issue with my card (which was not true) and next time they said they are having issue with their system and they will call me back which they did not.

Also forcing customers to the store because you can't rectify online checkout processes is not a solution. The store also charges an extra fee. Anyway doesn't seem like T-Mobile has any response here either.

It's unfortunate to hear that there seems to be no solution from T-Mobile, but I'm relieved to know I'm not the only one going through this. What's worse is that going to the store doesn't even solve the problem. I went to the store and all they could do was login and try the same things I had already been doing. Because they don't have my phone in stock, there are no options for me at this point. Terribly frustrating. 

Oh wow even the store is useless. Thats pretty tough. I was going to try going to the store when I get some time but it wouldn't be for a couple weeks. I am pricing out a plan from Verizon though and it seems it will be cheaper with the promos and stuff going on now. Sorry to hear your issue, I've tried again today with t-mobile on the phone and they still could not process it. They themselves seem very unsure of the issue just that it won't "go through". They did not suggest going to the store though, they said they would call me back but they said that yesterday also and no one does.