Not able to place order online

fireguy_6364 wrote:

nad32 wrote:

Yes first they said on chat they can't verify my cards (tried 3 and checked with bank, all fine) after going through full order process. They told me to then do it online on the website (same result), next they said to call. Tried on multiple calls, first they again said issue with my card (which was not true) and next time they said they are having issue with their system and they will call me back which they did not.

Also forcing customers to the store because you can't rectify online checkout processes is not a solution. The store also charges an extra fee. Anyway doesn’t seem like T-Mobile has any response here either.

 

the site is primarily peer to peer assistance with a handful of admins/moderators to keep the site in order only..they do not have account access..

That's no excuse. How can the company providing services not have access to accounts or any way to remedy the situation?