Forum Discussion
Not receiving verification texts --NOT using DIGITS
I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?
Hey everyone! We see that this post is still getting some views and we want to make the resolution to this issue more visible so I am going to mark this answer correct and it will be displayed at the very top of the thread.
For this specific issue, there are a few things we will need to check on the account side to ensure there is nothing preventing you from receiving these kinds of verification short codes. Some things like your specific rate plan or even a blocking feature on your line may be causing this issue and that is a very simple fix.
If there is no apparent reason you should not be receiving these verification texts or short codes, we have a process in place to notify our engineering teams via a trouble ticket so that we can take a closer look at the back end of the network to see where the hang up is.
The most common issue is a blocking feature that is on your specific line, this feature can be removed entirely so that all your verification texts come through. Now I know what you are thinking, "if everything is open, then anyone can send me short codes." That is true but we also have the ability to black list specific short codes so that you can still receive your verification text messages but keep the bad ones at bay.
With all of that said, we do need access to your account in order to visually audit what the root of the issue is and here on a public community forum, we unfortunately do not have a secure way of verifying you. Never fear though, you can always reach out to us over the phone or on Facebook/Twitter (using the links in my signature) and our experts can get you all taken care of.
I've had the same problem with verification texts for months. Just never thought to look it up and try to get them fixed. Today I did and came across this thread. I immediately called the 611 T-Mobile customer support. The Care Team said it was a block on my line from when these kinds of texts (short-number texts) used to have an additional cost associated with them. They removed the block while I was on the phone and now I'm getting my verification texts just fine. I saw several people didn't have the kind of excellent service we've received since coming to T-Mobile, so wanted to add my great experience into the listing here.
We left ATT because their service was SO SO bad and provided from overseas where accents and language cadence made understanding the help tech a painful experience. I love it that our T-Mobile team is not only in the USA, but actually in our own city. Every time I call them my issue gets resolved quickly, easily and without having to follow one of those onerous scripts where the help desk person is not allowed to "jump ahead" and just fix the problem.
I love T-Mobile.
