Forum Discussion
Not receiving verification texts --NOT using DIGITS
I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?
Hey everyone! We see that this post is still getting some views and we want to make the resolution to this issue more visible so I am going to mark this answer correct and it will be displayed at the very top of the thread.
For this specific issue, there are a few things we will need to check on the account side to ensure there is nothing preventing you from receiving these kinds of verification short codes. Some things like your specific rate plan or even a blocking feature on your line may be causing this issue and that is a very simple fix.
If there is no apparent reason you should not be receiving these verification texts or short codes, we have a process in place to notify our engineering teams via a trouble ticket so that we can take a closer look at the back end of the network to see where the hang up is.
The most common issue is a blocking feature that is on your specific line, this feature can be removed entirely so that all your verification texts come through. Now I know what you are thinking, "if everything is open, then anyone can send me short codes." That is true but we also have the ability to black list specific short codes so that you can still receive your verification text messages but keep the bad ones at bay.
With all of that said, we do need access to your account in order to visually audit what the root of the issue is and here on a public community forum, we unfortunately do not have a secure way of verifying you. Never fear though, you can always reach out to us over the phone or on Facebook/Twitter (using the links in my signature) and our experts can get you all taken care of.
and you have short code activated on your line?
I have always had problems getting verification texts and One Time Codes from most places. Some places have an email option and I use that when available. Today I'm trying to set up my new Alexa Show and NO AMAZON ONE TIME CODE! And they don't have obvious email option. The list of non-received codes is long: Google, Gmail, AOL, Costco, Discover Card, American Airlines, JPMorgan Chase, Amazon, Paypal, Navy Federal Credit Union, United Airlines, United Federal Credit Union, Dominion Energy, Nevada Power, Langley Fed Credit Union, Samsung, Apple, . The only ones I seem to get are T-Mobile's and SPAM! WOW. I have 7 lines on my account - and have had T-Mobile since early 2000s (with a US Army account) and this account since 2012. Never had this problem until about 2017 - thought it was lack of signal in my house - SMS doesn't use Wi-Fi. Phone calls to TMO have not helped either but not called recently! Digits DOES get some verification texts - but only same ones as my phone itself. AYUDA
I buy directly from Apple, I’m not losing anything by switching away from this black hole.
Xfinity - Here I come!!!
It is time to find a new carrier. No 24/7 support but the billing HASNT CHANGED. It's time to find a carrier who works for ME … not my debit card.
T-Mobile has got to refuse in the last couple years it's time to find a carrier who cares. I was excited for 5G but sadly this issue extends beyond 5G support and T-Mobile is completely inept at their jobs.
I’m just fed up with the BS.
I switched from Verizon to tmobile (kept same phone number) and stopped receiving short code messages for my credit card. FIXED: go into your account on the credit card's website. Unenroll from texting. Save changes. Then re-enroll for texting. FIXED!
Short code and Android texts dont come through.
Engioneering and tech do NOT have an answer and Can not solve.
I've had the same problem with verification texts for months. Just never thought to look it up and try to get them fixed. Today I did and came across this thread. I immediately called the 611 T-Mobile customer support. The Care Team said it was a block on my line from when these kinds of texts (short-number texts) used to have an additional cost associated with them. They removed the block while I was on the phone and now I'm getting my verification texts just fine. I saw several people didn't have the kind of excellent service we've received since coming to T-Mobile, so wanted to add my great experience into the listing here.
We left ATT because their service was SO SO bad and provided from overseas where accents and language cadence made understanding the help tech a painful experience. I love it that our T-Mobile team is not only in the USA, but actually in our own city. Every time I call them my issue gets resolved quickly, easily and without having to follow one of those onerous scripts where the help desk person is not allowed to "jump ahead" and just fix the problem.
I love T-Mobile.
it is opposite for me. I can receive the verification texts but I cannot receive or send any paid texts, when people sending me texts the got unable to deliver notification immediately, I called and said had a ticket working on, but never resolve for me, it is almost a months now.
I seem to be able to get some verification codes. Capital One NEVER seems to work.
I only recently switched to T-Mobile and so not sure what else works / fails
