Forum Discussion
Not receiving verification texts --NOT using DIGITS
I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?
Hey everyone! We see that this post is still getting some views and we want to make the resolution to this issue more visible so I am going to mark this answer correct and it will be displayed at the very top of the thread.
For this specific issue, there are a few things we will need to check on the account side to ensure there is nothing preventing you from receiving these kinds of verification short codes. Some things like your specific rate plan or even a blocking feature on your line may be causing this issue and that is a very simple fix.
If there is no apparent reason you should not be receiving these verification texts or short codes, we have a process in place to notify our engineering teams via a trouble ticket so that we can take a closer look at the back end of the network to see where the hang up is.
The most common issue is a blocking feature that is on your specific line, this feature can be removed entirely so that all your verification texts come through. Now I know what you are thinking, "if everything is open, then anyone can send me short codes." That is true but we also have the ability to black list specific short codes so that you can still receive your verification text messages but keep the bad ones at bay.
With all of that said, we do need access to your account in order to visually audit what the root of the issue is and here on a public community forum, we unfortunately do not have a secure way of verifying you. Never fear though, you can always reach out to us over the phone or on Facebook/Twitter (using the links in my signature) and our experts can get you all taken care of.
This is also an issue for me and I just switched yesterday. I"m shocked at the blasé attitude of T mobile towards their customers. This is a very serious issue, one that is going to make me leave t mobile. It's awful. I have 14 days to decide, but one day in and I hate it.
We definitely do not want to lose you @jlscranton. This is a very fixable problem.
And also I do not have any blocking on my account. This issue is somewhat related to switching ( porting out from a different career). And I do receive short codes from T mobile. I just don't receive short codes from others ( Bank, social network, google maps etc).
Only way to fix this is to call tmobile and they have a seperate option from you to fix the problem!
I just spent an hour on the phone, with no solution. Also, my call dropped several times. They had no clue how to fix it, so if you are saying this is fixable, why can't anyone fix it? I had to create a new gmail account to keep testing it, got locked out of that one. Still no one can fix it. SO if you KNOW how to fix it, perhaps you should inform the rest of your team
Well I called and the lady took care of it rite away for me she said oh yes I see they are being blocked and she changed the option and rite away I was able to receive the codes
On Wednesday, March 13, 2019, 8:45:39 AM EDT, jlscranton <no-reply@t-mobile.com> wrote:
|
Asistencia de T-Mobile
|
Not receiving verification texts --NOT using DIGITS
reply from jlscranton in Account & services - View the full discussion
Still no resolution. Heading back to att. Someone from T mobile was supposed to call me this morning but that hasn't happened either. Basically T mobile relies on the pain of switching to keep clients which is a terrible business model. I'm headed back to Att who ALWAYS resolves my issue, my calls are never dropped and I get all o fly text messages. And yes, my cost will go up by $50 a month, but it's WORTH it! This has been a huge headache, I"m locked out of my account for work, my boss is angry at me and T mobile is NOT addressing the problem. So yeah, I'm pretty mad.
Reply to this message by replying to this email, or go to the message on T-Mobile Support
Start a new discussion in Account & services by email or at T-Mobile Support
Following Not receiving verification texts --NOT using DIGITS in these streams: Inbox
This email was sent by T-Mobile Support because you are a registered user.
You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences
When I called I told her that I was not receiving my verification text, and information text from transit and my bank card and she went rite in and told me that it was blocked! And she granted access told me restart phone and it worked
On Tuesday, March 26, 2019, 8:54:45 AM EDT, mostlyhappy07481 <no-reply@t-mobile.com> wrote:
|
Asistencia de T-Mobile
|
Not receiving verification texts --NOT using DIGITS
reply from mostlyhappy07481 in Account & services - View the full discussion
THIS IS NOT RESOLVED!! And please keep marking it resolved. I am not even sure what DIGITS mean NOR do I really care. All I need is for text messages to make it to my device on T-Mobile. Companies like Paypal or Amazon are sending me text messages and I receive nothing. Please FIX!! and stop marking these threads closed
Reply to this message by replying to this email, or go to the message on T-Mobile Support
Start a new discussion in Account & services by email or at T-Mobile Support
Following Not receiving verification texts --NOT using DIGITS in these streams: Inbox
This email was sent by T-Mobile Support because you are a registered user.
You may unsubscribe instantly from T-Mobile Support, or adjust email frequency in your email preferences
I called customer support, they fixed the issue in less than 5 minutes.
Also a problem for me. I've had problems receiving confirmation texts for years, e.g. frrom HOSPITALS (!!!) to confirm things. I probably do have some level of blocking on my account, due to T-Mobile slamming me several times for services I never subscribed to - that's your fault, not mine. Due to previous problems with T-Mobile slamming me, I'm loath to remove any protections, as I've had no issues since the blocks were put into place.
Again, ball's in your court, T-Mobile. It took a complaint to the FCC the first and second time I was slammed to resolve this. Do I really need to open myself up to slamming in order to get confirmation texts?
Hey everyone! We see that this post is still getting some views and we want to make the resolution to this issue more visible so I am going to mark this answer correct and it will be displayed at the very top of the thread.
For this specific issue, there are a few things we will need to check on the account side to ensure there is nothing preventing you from receiving these kinds of verification short codes. Some things like your specific rate plan or even a blocking feature on your line may be causing this issue and that is a very simple fix.
If there is no apparent reason you should not be receiving these verification texts or short codes, we have a process in place to notify our engineering teams via a trouble ticket so that we can take a closer look at the back end of the network to see where the hang up is.
The most common issue is a blocking feature that is on your specific line, this feature can be removed entirely so that all your verification texts come through. Now I know what you are thinking, "if everything is open, then anyone can send me short codes." That is true but we also have the ability to black list specific short codes so that you can still receive your verification text messages but keep the bad ones at bay.
With all of that said, we do need access to your account in order to visually audit what the root of the issue is and here on a public community forum, we unfortunately do not have a secure way of verifying you. Never fear though, you can always reach out to us over the phone or on Facebook/Twitter (using the links in my signature) and our experts can get you all taken care of.
