Forum Discussion
One PLUS Plan - Can't Enable HD Video
Hi, I've been trying to enable HD video over LTE with no success; the page simply tells me the line is not eligible, despite being on One PLUS. I chatted with a rep who had a tech assist them ...
Thanks for posting this. This issue is related to what our engineers are already working on. Sorry, there's currently not a workaround I can give but our team's getting this taken care of as quickly as possible.
Are you going to MyT-Mobile.com to enable the HD option? I'm curious if the option just isn't there when you go to the Media Settings Profile tab. The reason I ask is because if that's the issue, we have team's working on resolving that right now. As of right now, we don't have a workaround for that issue.
