Forum Discussion
PIN number required for account but I have never set one up
I have never set the account up with a PIN but keep getting asked for one to make changes. How do I request the current PIN or change it online? Or do I need to change it at a store or on the phone?
Great news! There have been updates to our website and app so your account pin can be managed online 😁 This link takes you to the page that shows the steps for the website and app! Actualiza tu PIN/código de acceso de cliente | Asistencia de T-Mobile
No está disponible actualmente para mostrar
NOTA: Para mayor seguridad, la actualización del PIN/Código de acceso debe realizarse desde tu teléfono móvil registrado. Verifica que wifi esté desactivado.
this is what the app and website says. with or without wifi. This is ridiculous.
The question is: PIN number required for account but I have never set one up.
Have set one up
Bueno
Great news! There have been updates to our website and app so your account pin can be managed online 😁 This link takes you to the page that shows the steps for the website and app! Actualiza tu PIN/código de acceso de cliente | Asistencia de T-Mobile
In some cases, it is the last 4 digits of the main number on an account that has multie numbers on it. If it isn't and it isn't the last 4 of your SSN, I would call back Customer Care, insist to speak to a supervisor, and get this mess resolved. The T-Force team should be able to resolve it as well, but they are going to expect you to enter that PIN for verification.
I am not an employee of T-Mobile. There is something called T-Force, that may be called something else. You can reach them if you have a FaceBook or Twitter account. I don't do the media thing. Try calling 611, again, and choose the TROUBLESHOOT option. If you live in the US do you live close to a store. Hopefully if one of the members read this may know more than I do, and can offer more support.
The process is flawed. It sucks. I called because they canceled my account, OK, that's fine, Ican still login my t-mobile app via wifi and my phone, and was able to chat customer service, and ask if I pay my due balance $954.02 will my service be restored, he replies yes. He has me put the card info ask me if I accept and all went threw nicely. He sendcanned msg. Wait 2 hours and restart phone, and you should be good. I do so and still nothing. I call and they ask for the pin and don't help with out it. I access my via my computer, change my authentication questions, it sends me a PIN, logs.me in the web Site. I call again they see all the activity, that I logon an such, but don't help, because, guess what, no Pin... So frustrated, no two factor verificacion... This sad. I COULD UNDERSTAND IF I AM UNABLE TO MISS OTHER so called authentication methods but damn.
