Forum Discussion
Poor Customer Service
I am very very upset for my experience with T-Mobile customer service, I am a new customers and just transferred from another carrier. I talked to an agent before opening a service and I told her I h...
T-Mobile customer service is pathetic, and continues remain at that level. Agents can't answer the most basic questions, and it takes a long time to get any closure. I don't think this should be a surprise to T-Mobile mgmt. Is anyone even bothering to fix the issue?
I began to notice this issue when T-mobile moved its call centers off shore. Nothing against making a good business decision, when it IS executed properly. Shame on this company!
