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14 dyas of run around and no response from executive team
What a nightmare. I tried becoming a T-Mobile customer through their phone, and it has to be hands down one of if not the worst experience, and it's still ongoing. I attempted to trade in four phone...
I was trying to stay with t mobile, but I am waiting on the refund to be processed cause every time I believe they have fixed this it has not. Yes I have tried multiple ways to contact tmobile for a resolution. I have messaged, emailed and called only to get a different answer every time. Which has led to a whole lot of hesitancy. I was promised a full refund without the restocking fee so i can go to the store, but again with the last call there is no note stating that even though i had their "personal guarantee" as so they stated.
