All calls to T-Mobile 611 go directly to T-Mobile reps in Philippines from 03 to 12-2021

I just had to dump tmobile after 27 years, from back when they were voicestream ,       they shut me out of my tmobile account upon transfer to another carrier.  and the only way i can get information is to call customer service,   THE TMOBILE CUSTOMER SERVICE REPS DO NOT UNDERSTAND  ENGLISH,   therefore are unable to resolve, fairly simple requests.   I will be forced to have my financial institution stop payment on any tmobile  request for payment , until tmobile contacts us by text, email ,or a U.S. based  customer rep , Geez  !!!!!