Forum Discussion
Another Visual Voicemail Saga (iPhone)
I recently switched from ATT to T-Mobile Amplified using an unlocked iPhone Xs. Visual voicemail is not working. I've been through at least 10 people at T-Mobile over multiple calls, and hear...
¡Hola, @bobcharli!
I had a chance to chat with Marissa to see what the ultimate fix was for the VVM (visual voicemail issues). From talking with her it sounds like this is a provisioning issue between the Voicemail to Text feature and the Visual Voicemail feature on iPhones. The solution was to remove the voicemail to text feature in our backend system to allow the visual voicemail to work. I recommend chatting with T-Force via Facebook o Twitter to have them review your account and features.
Here's what fixed mine with the help of Apple Support. Go into your message app and act as you're going to text message someone. At the bottom of the keyboard, press the microphone icon. You will get a popup about using dictation for the first time. You need to accept this. Test by speaking and make sure your text is transcribed. Now, reboot your phone and wait a little while. Apple says this could take up tp 24 hours, but mine took only 5 minutes.
