Forum Discussion
Being charged for a phone I have returned. Help?
I am being charged for a phone I have returned. I have a tracking number and a receipt that I had dropped it off and the package got there. But I am still being charged $800. WHY???
¡Hola, @emokid_08!
That's a lot of extra money to be added to your phone bill. Our account experts definitely need to take a closer look at why we're not showing the phone returned in our system. Por favor Community-2153 via 611 or work with T-Force over Facebook/Twitter.
I am just now finding this thread, because I have the same issue. I have a phone that was returned because it arrived to me defective on August 5, 2023. The warehouse received my return on August 17, 2023 according to the UPS tracking. However, supposedly, T-Mobile can't find it. I've been billed for this device twice now and I've been through the ringer over this issue for 2 months now!! I've spoken to many. many associates, even supervisors. I've been told this issue would be resolved by my September 2023 bill. It was not however. Who can help?
