Forum Discussion
Being charged for phone after returning back to Assurant...
Hi there, I'm having a really stressful time right now getting the run around from T-Mobile and Assurant regarding a phone claim I have. The Merchant Return Labal states: PERMIT NO. 395 LANCAS...
Do you still have the information regarding the sending and receiving of the unit? What does your tracking info from the return label show regarding last location scan?
So to anyone dealing with this issue....you must escalate it to the escalation team or retention team. The regular customer service will not solve the problem!! After weeks of dealing with the same BS from Assurant I got fed up and called the corporate office and the receptionist sent me to the escalation team. The rep literally handled my issue in 15 minutes, she stated that Assurant is a 3rd party charge and all 3rd party charges can be removed. Have all your info avaliable like the name and address where you dropped the package off to be sent to assurant, approx date, tracking number if you have it, and model of phone so they can look up IMEM number. Don't waste your time with the chat and regular customer service reps. I was given a case number and a guarantee that the charges would be removed in 12hrs and even set up a follow up call for the next day to make sure that all my needs were addressed. The number below is what the Escalation Rep gave me to contact her from hours 6am-10pm central time.
1-888-211-4727
I sincerely hope that this helps anyone that is in the process of going through what I did for weeks.
